Last updated: 14 October 2026
Welcome to Wumodas. By visiting wumodas.com or placing an order, you agree to these Terms of Service. Please read them together with our Shipping Policy, our Return & Refund Policy, our Shipping Protection terms and our Privacy Policy. They all form part of your agreement with us.
1. Who we are
Wumodas is operated by Chengdu Wumoda Trading Co., LTD, No. 69 Tianfu 3rd Street, High-tech Zone, Chengdu, China (Sichuan) Pilot Free Trade Zone. Contact: [email protected].
If these Terms and one of the policies above differ on a specific subject (delivery, returns and refunds, or Shipping Protection), the policy for that subject applies.
2. Use of our website
- Eligibility: You must be at least 18 years old to use our website and to place an order.
- Account: You can order as a guest, without an account. If you have an account with us, you are responsible for keeping its password confidential.
- Prohibited activities: You agree not to interfere with or disrupt our website, to use it for fraud, or to copy its content for commercial use.
3. Orders and payment
- Order acceptance: Your order is accepted when we send you the order confirmation. We may refuse or cancel an order, for example for suspected fraud, an obvious pricing or listing error, or because an item cannot be delivered to your country. If we cancel an order, we refund everything you paid for it.
- Prices: Prices are shown in US dollars. The price shown when you place your order applies to that order. Prices for future orders may change without notice. If a product is listed at an obvious pricing error, we may cancel the order and refund you in full.
- Payment: Payment is made at the time of order. We accept major credit and debit cards and PayPal.
- Product information: We describe and photograph our products as accurately as we can. Colours can look slightly different on different screens.
- Availability by country: Some products are not delivered to every country, for example cabin suitcases and items with batteries. The product page or the checkout tells you if an item cannot be delivered to your country, and you will not be charged for it.
- Information we need: For delivery to Brazil we need your CPF (tax id), and for delivery to Israel a phone number in the form +972 followed by 9 digits. Customs and carriers require them.
4. Shipping and delivery
The details are in our Shipping Policy. In short:
- Shipping costs: Shipping is free on every order. If you ask for faster delivery (under 5 days) through DHL, UPS or FedEx, we tell you the additional charge before you pay it.
- Processing and delivery times: We process orders within 1 to 3 business days after payment. Delivery then takes about 7 to 20 days, depending on your location, counted from the day your order leaves our warehouse. Delivery times are estimates, not guarantees. Items with batteries travel on special carrier lines and can take longer.
- Tracking: Once your order has shipped we send you a tracking number by email.
- Address: Please check your delivery address and phone number at checkout. We cannot refund or resend a parcel that is held or returned because of an incorrect address, a refusal, or because it was not collected.
- Customs, duties and taxes: Import duties, taxes and customs fees charged by your country are the responsibility of the recipient and are not refundable.
5. Returns, refunds and quality claims
The details are in our Return & Refund Policy. In short:
- No returns or exchanges for personal reasons: We do not accept returns or exchanges for a change of mind, ordering by mistake, or a size or colour that does not meet your expectations. All such sales are final.
- Damaged, defective, wrong or missing items: Contact us within 7 calendar days of delivery (14 calendar days if your order includes Shipping Protection), with your order number, a photo of the courier label and clear photos or a short video of the problem. For severe damage we replace the item or refund it in full. For minor cosmetic flaws we offer a partial refund of up to 50% of the price of the affected item (up to 65% with Shipping Protection) and you keep the product.
- Do not send anything back without our written approval. If we ask you to send an item back, we pay the return shipping. Parcels sent back without approval are not refunded.
- Lost parcels: If your tracking shows no update, or the parcel is still in transit, 60 days after it left our warehouse (45 days for the USA, 110 days for Brazil), contact us and we will review your order. We cannot refund or resend a parcel that tracking shows as delivered, and we cannot refund or resend a lost or undeliverable parcel to the countries listed in section 7 of the Return & Refund Policy.
- Cancelling an order: You can cancel for a full refund until we have started processing your order. After that it cannot be cancelled.
- Refunds: Approved refunds are paid only to the original payment method and usually appear within 3 to 5 business days, depending on your bank or payment provider.
6. Shipping Protection
Shipping Protection is an optional add-on at checkout for $2.66 per order. It is our own guarantee, not an insurance policy. With it, you have 14 days after delivery (instead of 7) to report a damaged, wrong or missing item, a lost parcel is covered, and the partial refund for minor cosmetic flaws can be up to 65% instead of up to 50%. It does not cover change of mind, customs duties or taxes, wrong addresses, normal wear and tear, or lost parcels to the countries listed in section 7 of the Return & Refund Policy. The fee is refunded if the order is cancelled before it is processed, and is not refundable once the order has shipped. The full terms are on the Shipping Protection page.
7. Your legal rights
These Terms and our policies do not affect any consumer rights that you have by law in your country, such as statutory rights of withdrawal or guarantees that cannot be excluded. Where such a right gives you more than these Terms, the law applies.
8. Intellectual property
The content of this website, including text, photographs, videos, logos and design, belongs to Wumodas or its licensors. You may not copy or reuse it without our written permission.
9. Limitation of liability
To the extent permitted by law, Wumodas is not liable for indirect or consequential damages arising from the use or inability to use our website or services, and our total liability for any order is limited to the amount you paid for it. Nothing in these Terms limits a consumer right that cannot be excluded by law.
10. Changes to these Terms
We may update these Terms and our policies. The version in force when you place an order applies to that order. The date at the top shows when they were last changed.
11. Governing law
These Terms are governed by the laws of the People’s Republic of China, where Chengdu Wumoda Trading Co., LTD is registered, without affecting the mandatory consumer rights you have in your country of residence.
12. Contact us
For any questions about these Terms of Service, please contact us at [email protected]. Our team is available Monday to Friday, 9:00–18:00.