Shipping Protection is an optional add-on at checkout for $2.66 per order. It is not an insurance policy. It is our own guarantee for your order.
What it covers
- Your parcel is lost in transit or never arrives.
- Your item arrives damaged or broken.
- You receive the wrong item, or an item is missing from your order.
What we do
We send a replacement or refund the affected items, whichever we agree with you. For a lost parcel you do not need to send anything back.
How to claim
Contact us within 30 days of the delivery date, or within 60 days of dispatch if the parcel never arrives. Include your order number and, for damage or a wrong item, a photo. You can reach us from the Contact page.
What it does not cover
- Change of mind, which is handled by our Refund Policy.
- Customs duties or taxes charged by your country.
- Wrong or incomplete addresses entered at checkout.
- Normal wear and tear.
The $2.66 fee is not refundable once your order has shipped.