At Wumodas, we are committed to providing travelers with ultra-lightweight, smart and durable, high-quality packable travel gear. To keep our global fulfillment streamlined and our prices competitive, our store operates on a strict principle: we do not accept returns or exchanges unless there is a verified quality issue.
Please read the following terms carefully before completing your purchase.
1. Personal Reasons (No Returns or Exchanges)
- Orders where the product has no manufacturing defect and is returned for personal or subjective reasons (including, but not limited to, a change of mind, disliking the item, ordering by mistake, or a size or colour not meeting your expectations) are not eligible for return or refund. All sales are final.
- Please check all product specifications, folded or packed dimensions, and colour descriptions carefully before checkout.
2. Exchange Policy
- We do not offer direct product exchanges under any circumstances.
3. Transit Damage and Manufacturing Defects
If your item arrives damaged in transit or has a verifiable manufacturing defect, please contact us within 7 calendar days of the confirmed delivery date (14 calendar days if your order includes Shipping Protection). Once the issue is verified, we will resolve it promptly. Please do not send any item back unless we have asked you to in writing. If we ask, we pay the return shipping. Parcels sent back without our written approval cannot be refunded.
- Severe damage or completely unusable: once verified, we will either send you a free replacement at no cost, or issue a full (100%) refund of the item to your original payment method. Please tell us which you prefer in your email.
- Minor blemishes, core functions unaffected: if the issue is purely cosmetic (for example slight surface scratches, small loose threads or minor uneven colouring) and does not affect folding, portability or core travel functions, we will offer a partial refund of up to 50% of the price of the affected item (up to 65% if your order includes Shipping Protection) to your original payment method. We decide the percentage from your photos, depending on the severity of the flaw, and tell you the amount before we issue it. This saves you the hassle of a cross-border return, and you may keep and use the product. Damaged outer packaging alone, with an undamaged product, is not a reason for a refund.
4. How to Report a Quality Issue, and the Evidence We Need
To submit a damage or defect claim, please email [email protected] within 7 calendar days of delivery (14 with Shipping Protection), and include:
- Your order number and a clear description of the issue.
- A legible photo of the courier shipping label on the outer parcel, clearly showing the recipient details, barcode and tracking number.
- Clear, high-resolution photos or a short video of the damaged or defective area, taken from several angles.
Tip: a complete, uncut unboxing video that starts with the sealed, untouched parcel helps us review your claim faster, and we aim to resolve it within 48 hours.
Claims sent after these periods, or without the evidence above, may be declined. We may also decline a claim when the photos or video are edited, do not match the parcel we sent, or show damage caused after delivery (misuse, overloading, washing against the care instructions). We will always tell you our decision and the reason by email.
5. Wrong or Missing Items
- If you receive the wrong item, or an item from your order is missing, contact us within 7 calendar days of delivery (14 with Shipping Protection) with your order number and photos of what you received. We will send the correct or missing item, or refund the affected item, once verified.
- If a small part is missing and the product still works fully, we may offer a partial refund or send the part instead.
6. Lost, Delayed or Undelivered Parcels
- If your tracking shows no update, or the parcel is still in transit, 60 days after it left our warehouse, contact us and we will review your order. For orders shipped to the USA this period is 45 days, and for Brazil it is 110 days because of customs clearance.
- If tracking shows the parcel as delivered, we cannot issue a refund or a resend. If you did not receive it, please first check with neighbours and your local post office. A non-delivery certificate from the local post office, with an official stamp, is required for us to review it.
- We cannot refund or resend parcels held or returned because of an incorrect address, refusal, customs clearance delays, or an unclaimed parcel at the local post office. Please check your delivery address carefully at checkout.
- Delivery times are estimates. Delays caused by customs, weather, public holidays or events beyond our control (force majeure) are not a reason for a refund before the waiting period above has passed.
- The optional Shipping Protection add-on has its own terms. See the Shipping Protection page.
7. Countries Not Eligible for Refund or Resend of a Lost Parcel
Because of limitations in international transport and local postal services, we cannot refund or resend a lost or undeliverable parcel for orders shipped to the following countries. Shipping Protection does not cover lost parcels to these countries either. Rules for goods that arrive damaged or wrong are in sections 3 to 5.
Brunei, Cambodia, Laos, Vietnam, Andorra, Guernsey, Gibraltar, Greenland, Canary Islands, Iceland, Jersey, Liechtenstein, Monaco, San Marino, Vatican, Bahrain, Kuwait, Afghanistan, Antigua, Anguilla, Albania, Armenia, Angola, Argentina, American Samoa, Aruba, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Burkina Faso, Burundi, Benin, Bermuda, Bolivia, Bahamas, Bhutan, Botswana, Belize, Democratic Republic of the Congo, Central African Republic, Cook Islands, Cameroon, Costa Rica, Cape Verde, Djibouti, Dominica, Dominican Republic, Algeria, Ecuador, Eritrea, Ethiopia, Fiji Islands, Falkland Islands, Micronesia, Faroe Islands, Gabon, Grenada, Georgia, French Guiana, Ghana, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Guatemala, Guam, Guinea Bissau, Guyana, Honduras, Haiti, Iraq, Jamaica, Jordan, Kenya, Kyrgyzstan, Kiribati, Comoros, Saint Kitts, Cayman Islands, Kazakhstan, Lebanon, Saint Lucia, Sri Lanka, Liberia, Lesotho, Libya, Morocco, Moldova, Montenegro, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar, Mongolia, Saipan, Martinique, Mauritania, Montserrat, Mauritius, Maldives, Malawi, Mozambique, Namibia, New Caledonia, Niger, Nigeria, Nicaragua, Nepal, Nauru, Niue, Oman, Panama, Peru, Tahiti, Papua New Guinea, Pakistan, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Rwanda, Solomon Islands, Seychelles, St. Helena, Sierra Leone, Senegal, Somalia, Suriname, El Salvador, Eswatini, Turks and Caicos Islands, Chad, Togo, Tajikistan, Timor Leste, Turkmenistan, Tunisia, Tonga, Trinidad and Tobago, Tuvalu, Tanzania, Ukraine, Uganda, Uruguay, Uzbekistan, Saint Vincent Island, British Virgin Islands, United States Virgin Islands, Vanuatu, Samoa, Curacao, Saint Eustatius, Saint Martin, Nevis, Somaliland, Yemen, Mayotte Island, Zambia, Zimbabwe.
8. Cancelling an Order
- You can cancel an order for a full refund as long as we have not yet started processing it at our warehouse. Contact us as soon as possible with your order number.
- Once an order has been processed, it cannot be cancelled.
- If an item cannot be delivered to your country (for example some battery products, or a country we cannot reach), we will tell you and refund that item in full.
9. Customs Duties and Taxes
- International orders may be subject to customs fees, import duties and taxes charged by your country. These are the responsibility of the recipient and are not refundable.
10. Refund Method and Processing Time
- All refunds are issued only to the original payment method or card account used at checkout. We cannot send funds to third-party accounts or other cards, and we cannot pay refunds in cash.
- Once a refund is processed, the funds usually appear on your statement within 3 to 5 business days. The exact timing depends on your bank or payment provider.
11. Your Legal Rights
This policy does not affect any consumer rights that you have by law in your country, such as statutory rights of withdrawal or guarantees that cannot be excluded.
Questions? Email [email protected]. Our team is available Monday to Friday, 9:00–18:00.