Last updated: 14 October 2026
This Privacy Policy explains what personal data Wumodas collects when you visit wumodas.com, place an order or contact us, why we collect it, who receives it, and what rights you have. It applies together with our Terms of Service, Shipping Policy and Return & Refund Policy.
1. Who we are
Wumodas is operated by Chengdu Wumoda Trading Co., LTD, No. 69 Tianfu 3rd Street, High-tech Zone, Chengdu, China (Sichuan) Pilot Free Trade Zone. We are the controller of the personal data described here. Contact: [email protected].
2. What we collect
- When you place an order: your name, email address, phone number, delivery and billing address, the items you ordered, and any note you add. For delivery to Brazil we also collect your CPF (tax id), because Brazilian customs require it. You can order as a guest, so we do not create an account for you.
- Payment: payments are processed by PayPal, including card payments made through PayPal. We receive the payment status and the details needed to issue refunds. We never see or store your full card number.
- When you contact us: the name, email and message you enter in our contact form, the emails you send us, and the photos or videos you send to support a damage or delivery claim.
- Our email list: if you subscribe on our home page, your email address.
- Product reviews: the review you write, the name and email you enter (your email is not published), and your IP address, which we use to detect spam.
- Technical data: your IP address, browser and device type, the pages you view, and cookie identifiers, collected automatically when you use the website.
3. Why we use it
- To process your order, pack and deliver it, send order and tracking updates, and handle cancellations, refunds and claims. This is necessary to perform our contract with you.
- To answer your questions and provide customer support, to prevent fraud and misuse, and to keep the website secure. These are our legitimate interests.
- To keep accounting and tax records, issue invoices and meet customs and other legal duties. This is a legal obligation.
- To send you our emails, if you subscribed. This is based on your consent, and you can unsubscribe at any time.
4. Who receives your data
We do not sell your personal data and we do not share it for advertising. We share it only with the parties needed to run your order and the website:
- Fulfilment and logistics partners: the companies that pack and ship your order receive your name, delivery address, phone number and the items ordered, and your CPF where it is required for Brazil.
- Carriers and customs authorities: delivery companies and the customs office of your country receive the delivery details and the contents of the parcel, so it can be delivered and cleared.
- PayPal: to take payment and handle refunds.
- Service providers: website hosting, security, caching, email delivery and invoicing tools that process data on our behalf.
- Authorities: where the law requires it, for example customs or tax authorities.
5. International transfers
We are based in China and your order is dispatched from China. Our service providers and carriers may be located in China, the European Union, the United States, your own country or elsewhere. When you order, your data is therefore transferred to those countries. We take reasonable steps to protect it wherever it is processed.
6. How long we keep it
- Order data, invoices and your CPF: for as long as needed to deliver your order, handle claims, and meet accounting, tax and customs requirements. The CPF is used only for customs clearance of your order.
- Messages and claim evidence: until the claim is closed and the claim period has ended.
- Email list: until you unsubscribe or ask us to delete your address.
- Reviews: until you ask us to remove them.
7. Your rights
Depending on where you live (for example under the EU or UK GDPR, Brazil’s LGPD or California law), you can ask us to give you a copy of your data, correct it, delete it, restrict or object to its use, move it to another service, and withdraw any consent you gave. To use a right, email [email protected] from the address you used, and we will answer within 30 days. You may also complain to your local data protection authority.
8. Cookies and tracking
We use only the cookies that the shop needs to work: they remember your cart and keep your checkout session (for example woocommerce_cart_hash, woocommerce_items_in_cart and wp_woocommerce_session). When you pay, PayPal may set its own cookies and use technical signals to prevent fraud. At the time of this update we do not use analytics or advertising cookies, or tracking pixels, on our website. If that changes, we will update this policy and ask for your consent where the law requires it.
You can block or delete cookies in your browser settings, but the cart and checkout do not work without the necessary ones. Links on our website to other sites, such as YouTube or Facebook, lead to services with their own privacy policies.
9. Reviews and profile pictures
If you leave a review, a profile picture may be shown next to it. For this, an anonymised code created from your email address (a hash) may be sent to the Gravatar service, which returns your picture if you have one. Its privacy policy is at automattic.com/privacy.
10. Children
Our shop is not directed at people under 18, and we do not knowingly collect their data.
11. Security
We use encrypted connections (HTTPS), limit access to personal data to the people who need it, and choose providers with sound security practices. No online service can be completely secure.
12. Changes
We may update this policy. The date at the top shows when it last changed.
13. Contact
Questions about this policy or your data: [email protected]. Our team is available Monday to Friday, 9:00–18:00.